New CRM software for communication with members

From 25 to 28 May 2014, J.M. Standaert, country manager of DECP for Albania, attended a workshop in Tirana during which Mr. Paolo Salvai, ITC/ACTEMP-advisor, presented to the staff of BiznesAlbania (BA) new CRM software for communication with their members. This CRM software was developed by ITC/ACTEMP with financial support of DECP. 

BA wants to update its database in order to fully benefit from the new software. Once fully operational, the system may also be applied for other uses, such as e.g. the publication of a newsletter.

J.M. Standaert used the occasion to discuss areas for further cooperation between DECP and BA.